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All purchases are subject to the following terms and conditions. By placing an order, you agree to the terms below, along with Nest's Privacy Policy and Terms of Use.

1. Delivery Fees: All delivery fees are non-refundable.

2. Delivery Window:

• In-Stock Items: Orders must be delivered within 30 days from the date of purchase.
  
• Customised/Pre-Order Items: Orders must be delivered within 30 days from the date your order is received at our Singapore facility.
  
• Failure to schedule delivery within these windows will result in storage fees.

3. Customer Responsibility: It is your responsibility to arrange building access (loading bay reservations, security permits) and to verify all entry measurements (doorways, lift clearance, corridors) to ensure the items will fit.

1. Drop-and-Go Service (Standard Delivery)
This is our standard, non-assembly delivery service.

• Service Scope: Delivery will be made to your ground-level door or a safe area designated by you.

• Scheduling: Delivery is scheduled once all items in your order are ready. Our delivery planner will notify you in advance to confirm the date and time slot.

• Exclusions: This service does not include: assembly of furniture, removal of packaging materials, or disposal of existing items.

2. White-Glove Service (Recommended for Bulky Items)
This service is highly recommended for all Furniture, Decor, Lighting, and other bulky items to ensure a seamless installation experience.

• Service Scope: Includes complete on-site assembly of furniture items and the removal of all unwanted packaging.

• Scheduling: Delivery is scheduled once all items in your order are ready. Our delivery planner will notify you in advance to confirm the date and time slot.

• Exclusions: This service does not include: the removal or relocation of your existing furniture, or the installation of decor items.

The following charges will apply if special arrangements or additional trips are required:

1. Staircase Fee (For Items Not Fitting in Lift)
You are responsible for ensuring items can fit into your building's elevator. If your furniture does not fit and must be transported via stairs:

• Re-Scheduling: A separate delivery arrangement must be scheduled, incurring a second standard delivery charge of $90 per trip.
• Labour Fee: Unless deemed necessary and safe by the delivery team, an additional charge of $25 per flight of stairs per carton/package will be applied accordingly.

2. Rescheduling Fee
We encourage you to schedule your delivery on a day you are available to avoid unnecessary charges.

• Free Reschedule: You may reschedule your delivery at no additional charge with a minimum notice of 5 working days (Monday to Friday, 9am to 6pm, excluding Public Holidays) prior to the scheduled delivery date.
• Late / Missed Delivery: Late cancellations (less than 5 working days' notice) or same-day cancellations will incur a rescheduling fee of $50 per trip.
• Missed Delivery Charge: In the event of a missed delivery where our team cannot access the premises, a new delivery date will be arranged, and a rescheduling fee of $90 per trip will apply for furniture and bulky items.
• Subsequent Rescheduling: If you need to reschedule for a second time or more (even with sufficient notice), a rescheduling fee of $50 will apply for each subsequent change.

3. Storage Fee
Storage fees apply if your order is not delivered or collected within the required 30-day delivery window.

• Accrued storage fees will be added to your order balance and must be paid in full prior to collection or delivery.
• Storage Fee Calculation (Per Item, Per Month):
• Orders valued below $1,000: A flat fee of $50 per item per month.
• Orders valued over $1,000: The storage fee will be 5% of the item price, per item per month.
• Note: Storage fees are not pro-rated; charges apply for the full month regardless of the storage duration.

4. International Shipping

• We currently ship to addresses within Singapore only.
• If you wish to have your order shipped overseas, please contact us at support@theneststore.sg.
• All international deliveries are to be arranged by the customer and are subject to customs duties, taxes, and other clearance charges in the destination country. Nest is not responsible for these costs.

All purchases are subject to the following terms and conditions. By placing an order, you agree to the terms below, along with Nest's Privacy Policy and Terms of Use.

You may request a return within 7 days from the date of collection or delivery, subject to our restocking fee and condition requirements.

Return Eligibility

• Request Window: You must contact us within 7 days of receiving your item.
• Condition: Items must be in as-new condition.
• Documentation: We encourage you to photograph the item scheduled for return prior to handing it over, as most original packaging is discarded during delivery.

Refund Details & Fees

• Restocking Fee: All approved returns will incur a 20% restocking fee, which will be deducted from your final refund amount.
• Vouchers & Discounts: Vouchers redeemed will not be returned or refunded. Delivery fees are non-refundable.
• Final Refund: The refund (less the 20% restocking fee and any non-refundable vouchers/fees) will be processed after the returned item has been inspected.

Non-Returnable Items (Final Sale)
The following items are considered Final Sale and are strictly non-refundable and non-exchangeable:

• Customised Items & Pre-Orders
• Sale Items: Items marked as "Final Sale," any form of Clearance Sale, or Display Items (AS-IS).
• Hygiene-Related Products: All mattresses, cushion covers, inserts, and other hygiene-related products.
• Unsuitable Items: Items found to be in good condition but deemed unsuitable by the customer after delivery.

Nest reserves the right to refuse any return or exchange if the item does not meet the specified conditions or is deemed to be in unacceptable condition due to wear and tear, misuse, or abnormal usage.

To initiate a return or exchange, please contact us via email at support@theneststore.sg.

Exchange Policy

• Exchange Window: All exchanges must be requested within 7 days from the date of collection or delivery.
• Exchange Value: Exchanged items must be of equal or higher value. Any remaining balance will be issued as store credit.
• Restocking Fee (Exchanges): A separate 18% restocking fee may apply for certain exchanged items.

Order Modification Policy (Furniture)

• Modification Window: Only in-stock furniture orders can be modified / exchanged once within 7 working days from the original purchase date.
• Alterations: Alterations or changes to the original order cannot be accepted after 7 working days from the purchase date.

Non-Exchangeable Items

• All items listed in the "Non-Returnable Items (Final Sale)" section above.
• All custom-made, pre-orders, and AS-IS display pieces.

Nest reserves the right to refuse any return or exchange if the item does not meet the specified conditions or is deemed to be in unacceptable condition due to wear and tear, misuse, or abnormal usage.

To initiate a return or exchange, please contact us via email at support@theneststore.sg.

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